Imagine settling in for your favorite show or an important football match and suddenly your decoder starts to act up. Whether it’s a signal issue, no audio, or a frozen screen , decoder hiccups can be frustrating. The good news is that minor decoder issues can be resolved quickly and easily from the comfort of your home, without the need for a technician. This guide will walk you through practical, do-it-yourself (DIY) solutions to help you troubleshoot like a pro.
Here are common decoder issues and ways to fix them:
- Decoder Not Powering On
- Check the power source and ensure the decoder is plugged in properly. Try a different power outlet.
- Inspect the power cable and look for visible damage or fraying.
- Try a power reset by unplugging the decoder, waiting 30 seconds, and then plugging it back in.
- Decoder Frozen or Unresponsive Remote
- Press and hold the power button on the decoder for 10 seconds, or unplug it for a minute and plug it back in.
- Check the remote batteries and replace them with new ones. Ensure the sensor is not blocked.
- Try manual control and use the buttons on the decoder to test functionality.
- No Signal Error
- Check the antenna connection and make sure your GOtv antenna is securely connected to the decoder.
- Reposition the antenna and try adjusting the antenna for a better signal; place it higher or near a window.
- Run a signal test using your remote
- E16 Error
- Reconnect your decoder by visiting www.gotvafrica.com
- Log in with your IUC number and select Clear Error Code.
- Use the USSD code by dialing *288# and follow the prompt to fix the E16 error.
- Make sure your subscription is active and confirm payment has been made for your current package.
- Missing Channels
- Rescan your decoder by going to settings to do an automatic scan.
- Check your package subscription to ensure the missing channels are included in your current subscription package.
- Run a signal test again.
You don’t have to be a tech expert to fix minor GOtv decoder problems. With these DIY tricks, you’ll save money and avoid downtime without picking up the phone to call a technician.
So next time something goes wrong with your decoder, don’t panic, power up, scan smart, and troubleshoot like a pro.
