Leading pan-African financial institution, United Bank for Africa (UBA) Plc. Group Managing Director/Chief Executive Officer, Kennedy Uzoka has stated that the bank’s priority for every staff is to always ensure customer satisfaction.
Uzoka said this is crucial for every forward-thinking organisation such as UBA, as the customer remains the undisputed employer.
He made the disclosure in a message to the staff to commemorate this year’s Customer Service Week while he appreciates the staff for working tirelessly towards satisfying the customers, urging them not to rest on their oars.
Uzoka said; “UBA has in the last few years embarked on a journey to ensure Excellence, Enterprise, and Execution, which is achievable when an institution focuses primarily on satisfying its customers.”
“As we continue our journey to becoming Africa’s Global Bank, I would like us to recommit ourselves to the service of our customers, bearing in mind that they are indeed our Undisputed Employer!”
“I applaud those of you who have consistently dedicated yourselves to providing our customers with quality service that positions UBA as the bank of choice. You have indeed proven the strength of the UBA family!”
“As we celebrate this year’s Customer Service Week, I would like to urge you to be consistent in ensuring that the customer is satisfied at every point. Let us continue to deliver the best banking experience to our customers in line with the ideals of Customer-First Philosophy.”
The Customer Service Week, which is celebrated annually all over the world, recognises the importance of customer service and seeks to show appreciation to the staff who serve and support customers with the highest degree of care and professionalism.
The theme for this year’s celebrations is, “The Power of Service” and underscores the bank’s persistent determination to provide service to customers despite the global pandemic. It also serves as an opportunity to acknowledge the vital role of service in any organisation.
