9mobile, a leading telecommunications provider in Nigeria, has categorically denied the false and misleading rumors suggesting an alleged shutdown of its operations in the country. The mobile operator emphasized that these claims are entirely baseless and designed to cause unnecessary panic among its valued subscribers.
Addressing concerns that have surfaced in recent days, 9mobile acknowledged that some customers have experienced challenges, particularly with Mobile Number Portability (MNP), a service that allows users to seamlessly switch between networks. The company clarified that it has never restricted customers from porting to other networks and remains fully compliant with industry regulations.
While 9mobile admitted that temporary technical issues had impacted MNP services, the company assured its subscribers that these challenges have been largely resolved. Some minor delays may still occur due to ongoing system optimizations, but 9mobile stressed that it is actively working to provide a smoother experience for all users.
As a proudly Nigerian brand, 9mobile expressed its unwavering commitment to the country and its people. The company stated that despite the temporary service disruptions some customers may have faced, these disruptions are part of a broader initiative to modernize its infrastructure and improve service quality. 9mobile’s continued investments in network upgrades and service expansion are expected to result in significant improvements, ensuring more reliable connectivity for individuals, businesses, and communities.
The company also took the opportunity to express gratitude to its subscribers for their patience and loyalty during this transition. Acknowledging the challenges, 9mobile reassured its customers that brighter days are ahead as it makes significant progress toward enhancing its services.
In conclusion, 9mobile reiterated its dedication to providing exceptional service and keeping its customers connected to limitless opportunities. The company remains focused on overcoming challenges and ensuring that its subscribers continue to enjoy reliable, high-quality telecommunications services.
9mobile denied the claim in a statement signed by the management on Friday, March 21st, 2025, and sent to us.
